FAQs

How Soon Is My Order Shipped After I Place It?
We typically process and ship orders within 2-4 business days. For expedited shipping, orders are prioritized for quicker dispatch.

Which Carrier Do You Use?
We use UPS for all our shipments, ensuring reliable and timely delivery.

How Long Does Delivery Take?
All orders are shipped from our USA facility.

  • USA: Delivery typically takes 2-5 business days after shipping.

What If I Don’t Receive My Order?
If you haven't received your order, please email us at support@vibaxa.com with your order number from your confirmation email or SMS. Our team will assist you in tracking your package.

Cancellation & Exchanges

Can I Cancel or Modify My Order?
We start processing orders quickly to ensure timely production. If your order hasn’t entered production yet, cancellation or modification may be possible.

  • Contact our support team to check the status of your order and provide your reason for cancellation or change.

What If My Item Arrives Damaged or Incorrect?
If your item is damaged, defective, or incorrect, please reach out to our support team with a photo of the item and your order details.

  • We’ll promptly arrange for a replacement to be sent.
  • Please do not return items without prior authorization from our support team.

Can I Return My Purchase?
We offer a 30-day return policy from the date of purchase. If you have concerns about your item or wish to return it, contact our support team for assistance.

  • Personalized items may have a deduction from the refund amount as they cannot be restocked.
  • Shipping and insurance costs are non-refundable.

What If My Item Looks Different From the Online Listing?
While we strive to accurately represent all designs, some listings use life-like renderings instead of photographs.
If your item has a defect or doesn’t match expectations:

  • Take clear photos of the item.
  • Email them along with your order ID to our support team for review.

For any further questions or assistance, feel free to contact our friendly support team at support@vibaxa.com!